Please note: PDF files from the 2009 conference can be downloaded and/or viewed only. Printing has been restricted to protect the intellectual property of the presenters work. If you wish to obtain a copy of the presentation for printing purposes, please contact the presenter directly to obtain.

Keynote Speakers   

Rod Fehring	Housing in the age of everything 605.23 Kb
Mark McCrindle	Changing times, emerging trends: Understanding 21st Australia 2.51 Mb
Clare Martin	'Rental realities for low income Australians

Tenancy Information and Community Education      

Jessie Henderson Connecting with target audiences *(large file - over 20mb) Contact the This e-mail address is being protected from spam bots, you need JavaScript enabled to view it  to receive a copy

Julia Maloney  Community education - by communities for communities 2.16 Mb

Mary Jane Francis & Gael Kennedy  Law reform consulation - a new approach 2.70 Mb

Rose Brown Natural Disasters and Tenancies

Tammy Solonec  Indigenous Community Housing in WA 1.62 Mb

Heather Lambrick and Tony Jacob  The Role of the Tribunal in Tenancy Information and Community education 1.32 Mb

Michele Slatter   Hoarding don't hide it away 485kb

Cim Gilles  Mondays with Caravans 424.94 Kb

Penny Carr and Grant Arbuthnot  Do Agents Do It Better ?  Tenants’ experiences of ‘professional’ management and self managing lessors 88.24 Kb

Tenancy Tribunals and Dispute Resolution      

Bernadette Steele  Encouraging tenants to attend hearings - a pilot project 277.07 Kb

Damian Stock  A day at the bench- accessibility and accountability of the Victorian Civil and Administrative Tribunal 92.84 Kb

Brendan Fitzgerald  Taking dispute resolution and tenancy education to the heart of the community 232.32 Kb

Dr Mike Biles  What does the Housing Ombudsman bring to the dispute resolution table; is he worth his salt? 820.80 Kb  An Elephant at the Last Outpost in the Wild West 83.07 Kb  The Housing Ombudsman a pillar of justice 66.40 Kb

Jacky Kefford and Stella Moraitis  Victoria's Charter Of Human Rights: Has It Made A Difference? 19kb  Victoria's Charter Of Human Rights: Has It Made A Difference? 60.61 Kb

Lalita D'Netto  Addressing Power imbalances in residential Tenancy Disputes 437kb  Addressing power imbalances in Residential tenancy disputes 20kb

Melanie Banner & Kristin Kersenbrock  Implementing Telephone Conferencing 34.70 Kb  Paper Implementing Telephone Conciliation 141.59 Kb

Stacey Broadbent  NSW Housing Appeals Process and the Consumer Trader and Tenancy Tribunal 1.24 Mb

Peter Mott How the tribunal saved my life?

Tenancy Policy and Legislation

Wendy Harte  African refugees in the Southeast Queensland Housing Market 536.20 Kb

Toby Archer  Protecting renters from climate change: overcoming the split incentives 114.98 Kb

David Breen  Bridging the gaps: towards national uniform tenancy database legislation 147.47 Kb

Lee Hansen  Has the Charter of Human Rights and Responsibilities made a difference for tenants in Victoria? 90.98 Kb

Janice McDonald  Long Day's Journey Into Right 178kb

Jane Sprott|  Infringement notices as a Compliance Tool 53.31 Kb

State of Play

State of Play -   Queensland 740.29 Kb,  New Zealand 99.08 Kb, South Australia,  Northern Territory 2.42 Mb, New South Wales, Australian Capital Territory,  Victoria 81.14 Kb

Workshops

Community Education Workshop    

Tammy Solonec  An introduction to Aboriginal and Torres Strait Islander Culture 5.70 Mb

Dispute Resolution Workshop 

Pat Cavanagh  Dealing with Toxic Negotiators – The Outrageous, The Delusional, the Obsessed and The Liars 60.85 Kb

Property Managers Workshop

Stacey Holt & Angie Johnson  Common Mistakes Property Managers make and the Top tips for Successful Property Management 1.85 Mb

Queensland's New Tenancy Laws Session Workshop

Janet Arber & David Breen  Under the spotlight: how Queensland’s new tenancy laws are measuring up 69.30 Kb